Terms
Spotless by Rose is a solo owner-operated residential cleaning service in Ulster County, NY. These terms cover quotes, bookings, and visits arranged through spotlessbyrose.com.
Last updated: August 13, 2026
Quotes are estimates
A quote is an estimate based on what you tell us in your request. Final pricing is confirmed when your booking is accepted. Prices do not include any applicable taxes.
Accepting a quote
Your quote email includes a private status link. Accepting there tells us to schedule your visit; it isn’t a payment. A quote can expire or be replaced by a newer version — the status link always shows the current one, and an expired or replaced quote can’t be accepted.
Deposits
A deposit may be requested to confirm a booking; if so, it is applied to your total.
Payment
Where a payment is requested (for example, a deposit to confirm a booking), how it is paid is arranged with you directly — these terms do not specify a payment method.
Rescheduling and cancellation
Plans change — just tell us. Cancel or reschedule at least 48 hours before your visit and any deposit is returned or moved to your new date. Inside 48 hours, the deposit may be kept to cover the reserved time.
If we cancel
If Rose has to cancel (illness, emergency, weather), you choose: full refund of anything paid, or priority rebooking. Card fees on refunds we cause are absorbed by us, not you.
Access
Please make sure we can get in at the agreed time (keys, codes, pets noted in your request). If we arrive and can’t access the home, we’ll contact you; if we can’t reach you within a reasonable window the visit may be treated as a late cancellation.
Satisfaction
If something’s not right, tell us within 48 hours of the visit and Rose will make it right — typically a return visit to the areas concerned.
Refunds and billing problems
Genuine billing errors (double charge, wrong amount) are corrected as refunds promptly once verified.
Disputes
If you dispute a charge with your card issuer, we’ll respond with our records of the quote you accepted and the visit performed. We’d much rather fix it directly — contact us first.
Your data
Our Privacy policy explains what we collect and how to ask for deletion.
Changes to these terms
We may update these terms; the date above always reflects the current version. Material changes are posted on this page before they take effect.
Contact
Questions about these terms: use the contact form.